Plain-language terms covering diagnostics, on-site service, payment, liability for defects, cancellation and your consumer rights. Twelve sections, no surprises.
MopsiHuolto is operated by Zamiralov Media Oy, a Finnish limited company domiciled in Vantaa. We are a VAT-registered business and operate under Finnish consumer-protection law.
We provide on-site and workshop repair and maintenance for consumer electronics across the Greater Helsinki area:
Diagnosis is always free — no exceptions. You describe the symptoms, we tell you what the device needs and what it will cost, and you have a fixed price before anyone drives out. No work is carried out without your explicit approval — verbal, written or via WhatsApp/Telegram all count as approval.
If we come to you and the work goes ahead, travel is included in the agreed price: inside Kehä III there is nothing on top. Two exceptions, both named before we set off — beyond Kehä III we add €0.50/km, and if we arrive and no work is needed or wanted after all, the trip is €12. If the device turns out not to be worth repairing once it is open, you pay nothing for the work.
How the diagnosis works: you tell us the model, its age and what it does — shutdowns, fan noise, throttling. After twenty years on the bench and 2 000+ devices, that is normally enough to name the cause and the price. We confirm it when the device is open. If what we find changes the price, we stop and ask you first.
We serve the Greater Helsinki region: Helsinki, Espoo, Vantaa, Kerava and surrounding municipalities. Most maintenance work is done on site at your home or office.
Beyond Kehä III we travel for agreed work only — otherwise we settle it remotely. Where the per-kilometre rate applies it is charged once per visit, however many devices we service at the same address.
Payment is due immediately upon completion of the service. We accept:
For repairs that require special-order parts, we may request a deposit covering the cost of those parts before they are ordered. The deposit is fully credited toward the final invoice.
Our cleaning and maintenance appointments are booked into fixed time slots. When you confirm a slot, we block that time exclusively for you and prepare the route, parts and tools required for your device.
If a confirmed cleaning booking is cancelled less than 24 hours before the agreed start time, or you are not present at the agreed location, a cancellation fee equal to 50% of the booked service price applies. The fee is invoiced separately and due within 14 days.
The cancellation fee does not apply to repair quotes that are declined before any parts have been ordered, nor to bookings rescheduled at our initiative.
We don't give a separate warranty — the law already sets our responsibility. Under chapter 8 of the Finnish Consumer Protection Act (kuluttajansuojalaki) we are responsible for defects in our work and in the parts we fit, new or used, for as long as the repair can reasonably be expected to last. Nothing in these terms shortens that.
If the fault we fixed comes back or a part we fitted fails, tell us within a reasonable time of noticing it. We examine the device and fix the defect at no charge, visit included. Before any work we also tell you if a repair isn't worth it for your device.
Not covered, because these are not defects in our work:
Where a part's maker gives its own warranty to the end user, we pass it on to you.
Under EU directive 2011/83/EU, you have the right to cancel a service agreement within 14 days of booking, without giving a reason. To exercise this right, contact us by email or phone before the service has been completed.
If work has already begun, you owe payment for the portion completed up to the point of cancellation. Once the service is fully delivered, the 14-day right of withdrawal no longer applies — you have explicitly requested completion.
The 50% short-notice cancellation fee in §6 covers a different situation (reserved time slots) and applies separately to the statutory 14-day right.
We are liable for damage caused by a defect in our service as set out in chapter 8 of the Consumer Protection Act. Direct damage — for example the cost of repairing a component our work damaged, or of putting right a fault we caused — we compensate. Indirect loss, such as lost income or the loss of use of the device, we compensate when the defect or the damage is due to carelessness on our part, as the Act provides. We don't put a cap on this in euros; the Act doesn't allow one.
The rest of the device. If we damage a component we weren't asked to touch — a ribbon cable during a cleaning, a connector during a battery swap — that is our responsibility. We repair it or compensate it.
Your data. Cleaning and part replacement don't require access to your files, and we don't open them. Back up anyway, before the visit: a backup is the only thing that brings data back after a hardware failure, whatever its cause. If data is lost because of a defect in our work, we are liable as above. The Act expects you to limit the damage where you reasonably can, so a backup you could have made and didn't may reduce the compensation. For Windows reinstall service, we always verify your backup before touching the operating system.
What we don't compensate. Faults and damage with a cause outside our work: a drop, liquid, a manufacturer's update, work done by someone else, or wear. Compensation matches the actual loss: for a device that cannot be repaired, its current value, not the price of a new one.
Who is responsible. The controller of your personal data is Zamiralov Media Oy (§1). Contact: info@mopsihuolto.fi.
What we process and why. When you contact us or book a repair, we process what you give us: name, address, phone, email, device details and our messages. Delivering the service rests on our contract with you or the steps before it (GDPR Art. 6(1)(b)). Invoices and bookkeeping are a legal obligation (Art. 6(1)(c)). Keeping repair history to handle defects and claims, and showing customer reviews, rest on our legitimate interest (Art. 6(1)(f)). We need your contact details to book a repair. We make no automated decisions about you.
Who receives it, and where. Depending on how you contact us: WhatsApp, Telegram, iMessage or Instagram; Google (email, calendar or contacts); our accounting provider; and Vercel, which hosts this website. We do not sell your data. Some of these providers process data outside the EEA, mainly in the United States, relying on the safeguards they offer, such as the EU–US Data Privacy Framework or standard contractual clauses. Each messenger's own privacy terms also apply. If you would rather not use one, call us.
How long we keep it. Messages and repair history: three years from our last contact, longer only if a claim is still open. Bookkeeping records: six years from the end of the financial year, as Finnish accounting law requires. Cookie lifetimes are on the cookie policy.
What this website measures. If you accept cookies, the site loads Google Analytics 4 (G-LDV179HTLQ) and Google Ads (AW-16614247336). They may set cookies, send page views to Google and report clicks on contact links. We use this to see which pages and ads work. Google Ads may also use it to personalise ads, including showing ads to people who visited this site. Google may process this data outside the EEA.
Consent. Your legal basis here is consent (Art. 6(1)(a)). Until you click Accept, no Google script loads and nothing is sent to Google. Decline keeps it that way and remembers your answer. Your choice is stored in your browser under mopsi_cookies_accepted. You can withdraw or change it at any time with the reset button on the cookie policy page.
What this site does not use. No Meta/Facebook Pixel. No TikTok, LinkedIn, Pinterest, Snapchat or Yandex pixels. No Hotjar, Microsoft Clarity, Mixpanel, Amplitude, PostHog, Plausible or Fathom.
Reviews. Reviews on this site show the name given with the review. Email us and we will shorten the name or remove the review.
Your rights. You can ask for access to your data, correction, deletion, restriction of processing and a portable copy, and you can object to processing based on legitimate interest. Email info@mopsihuolto.fi. Bookkeeping records we must keep by law cannot be deleted on request. You can also complain to the Finnish Data Protection Ombudsman (tietosuoja.fi).
These terms are governed by Finnish law and comply with EU consumer-protection legislation. Disputes are resolved primarily by direct negotiation.
If we cannot reach an agreement, you have the right to refer the matter to the Consumer Disputes Board (Kuluttajariitalautakunta, kuluttajariita.fi) or to the District Court of Helsinki.
We may update these terms from time to time. The version that applies to your service is the version published on this page on the date you confirmed the booking. Material changes will be highlighted at the top of this page.
We answer the phone. Cancellation policy, what we are responsible for, on-site logistics — happy to walk you through any of it.